How to Give Feedback That Actually Helps

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1. 01How to Give Feedback That Actually Helps

   Hi, everyone. When I became a team leader, I had to give feedback for the first time. My first attempts were either too vague or too harsh. Today, I'll explain the simple method I use now.

   大家好。当我成为团队负责人后，我第一次需要给别人反馈。我最初的几次尝试，不是太含糊，就是太严厉。今天，我来介绍一下我现在使用的简单方法。

2. 02Step 1: Ask First

   First, ask before you start. I say, "Do you have a few minutes for some feedback?" This gives the other person a moment to prepare.

   第一，开始之前先询问。我会说：“你有几分钟时间听听我的反馈吗？”这能让对方有一点时间做好准备。

3. 03Step 2: Be Specific

   Next, be specific. Instead of saying "Good job," say exactly what was good: "Your chart made the data very clear." Specific feedback shows you really paid attention.

   第二，要具体。不要只说“干得好”，而是要具体说出好在哪里：“你的图表让数据变得非常清楚。”具体的反馈能表明你真的用心关注了。

4. 04Step 3: Talk About the Work, Not the Person

   Then, focus on the work, not the person. Don't say, "You're careless." Say, "There were three typos in the report." It's easier to accept and easier to fix.

   第三，针对工作，而不是针对人。不要说：“你太粗心了。”要说：“报告里有三个错别字。”这样更容易接受，也更容易改正。

5. 05Step 4: Suggest a Next Step

   Finally, suggest a next step. For example, "Next time, could you ask someone to check it before sending?" Feedback is most useful when it points to the future.

   最后，提出下一步的建议。比如：“下次发送之前，可以请人帮你检查一下吗？”反馈在指向未来时最有用。

6. 06Don't Forget Positive Feedback

   One more thing: don't only give feedback when something is wrong. Telling people what's working helps them keep doing it, and it builds trust.

   还有一点：不要只在出问题时才给反馈。告诉别人哪些地方做得好，能帮助他们继续保持，也能建立信任。

7. 07Conclusion

   In conclusion, good feedback is specific, kind, and useful. Ask first, be specific, focus on the work, and suggest a next step. Try it the next time you give feedback. Thank you.

   总之，好的反馈是具体的、友善的、有用的。先询问，要具体，针对工作，并提出下一步建议。下次给别人反馈时，试试这个方法吧。谢谢大家。