How to Give Feedback That Actually Helps

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1. 01How to Give Feedback That Actually Helps

   Hi, everyone. When I became a team leader, I had to give feedback for the first time. My first attempts were either too vague or too harsh. Today, I'll explain the simple method I use now.

   大家好。我當上團隊主管之後，第一次需要給別人回饋。我一開始的嘗試，不是太模糊，就是太嚴厲。今天，我要說明我現在使用的簡單方法。

2. 02Step 1: Ask First

   First, ask before you start. I say, "Do you have a few minutes for some feedback?" This gives the other person a moment to prepare.

   首先，開始之前先問一下。我會說：「你有幾分鐘時間，讓我給你一些回饋嗎？」這樣可以讓對方有一點時間做好準備。

3. 03Step 2: Be Specific

   Next, be specific. Instead of saying "Good job," say exactly what was good: "Your chart made the data very clear." Specific feedback shows you really paid attention.

   接著，要具體。不要只說「做得好」，而是明確說出哪裡好：「你的圖表讓數據變得非常清楚。」具體的回饋能讓對方知道你真的有用心看。

4. 04Step 3: Talk About the Work, Not the Person

   Then, focus on the work, not the person. Don't say, "You're careless." Say, "There were three typos in the report." It's easier to accept and easier to fix.

   然後，針對工作，而不是針對人。不要說：「你很粗心。」要說：「報告裡有三個錯字。」這樣比較容易接受，也比較容易修正。

5. 05Step 4: Suggest a Next Step

   Finally, suggest a next step. For example, "Next time, could you ask someone to check it before sending?" Feedback is most useful when it points to the future.

   最後，提出下一步。例如：「下次寄出之前，可以請別人幫你檢查一下嗎？」回饋在指向未來的時候最有幫助。

6. 06Don't Forget Positive Feedback

   One more thing: don't only give feedback when something is wrong. Telling people what's working helps them keep doing it, and it builds trust.

   還有一件事：不要只在出問題的時候才給回饋。告訴大家哪些地方做得好，可以幫助他們繼續保持，也能建立信任。

7. 07Conclusion

   In conclusion, good feedback is specific, kind, and useful. Ask first, be specific, focus on the work, and suggest a next step. Try it the next time you give feedback. Thank you.

   總結來說，好的回饋是具體、友善而且有用的。先問一聲、要具體、針對工作，再提出下一步。下次給回饋的時候，試試看吧。謝謝大家。